Frequently Asked Questions at artmoy
Welcome to the artmoy FAQ page! Here, we provide detailed answers to common questions about our handcrafted artworks, customization options, ordering process, and more.
1. Artwork Ordering Process
Q: What is the process for ordering art on artmoy?
A: Select your desired artwork, customize it as per your requirements, and place your order. Our artists will start creating your piece, usually completed in 5 business days. You’ll receive a preview photo and video for approval before shipping. The whole process takes 2-4 weeks.
2. Handcrafted Artworks
Q: Are all the artworks handcrafted?
A: Yes, every piece at artmoy is meticulously handcrafted, supporting our talented artists and craftsmen/women. Slight color variations may occur due to this.
3. Artwork Preview
Q: Can I preview the artwork before shipping?
A: Absolutely! We provide a photo and video preview to ensure your satisfaction.
4. Customizations
Q: Can I request customizations?
A: Yes, we offer custom size, color changes, or other modifications. Email us with your specifications.
5. Framing Options
Q: Are framing options available?
A: We offer various framing options including Canvas Only, Wrapped Canvas, Framed Canvas, and Framed Acoustic.
6. Completion Timeframe
Q: How long does it take to complete the artwork?
A: Typically, 14 days, but complex pieces may take up to 20 days.
7. Payment Methods
Q: What payment methods are accepted?
A: We accept PayPal.
8. Pricing
Q: Are prices all-inclusive?
A: Yes, prices include shipping, duties, and taxes, with no hidden costs.
9. Order Tracking
Q: Can I track my order?
A: Yes, you’ll receive email updates with a tracking number.
10. Delivery Time
Q: When will my order arrive?
A: Delivery typically within two weeks, three weeks for intricate pieces.
11. Damages and Refunds
Q: What if my item is damaged or unsatisfactory?
A: We offer a 30-day return policy for refunds or replacements.
12. Artist Signature
Q: Can the artist sign the artwork?
A: Yes, request this during checkout.
13. Wholesale Discounts
Q: Do you offer discounts for businesses?
A: Yes, we provide trade accounts with special privileges.
For any additional questions, please contact us at info@artmoy.com. We're here to help!